FAQs

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Do you install or just supply artificial grass?

Here at Mazegrass, we try to cater for everybody. Our artificial grass is available as a supply-only product if required with a speedy delivery service as standard. We also specialise in a “one-stop shop” where we handle the entire project from start to finish. From an initial enquiry, measure up and advising which grass will be best for you, right down to the complete installation which involves removing any existing lawn, full preparation and laying of your chosen turf. With minimal inconvenience to yourselves, most installs take 2-3 days maximum.

How quickly will my order arrive? What are my delivery options?
All of our products are in stock in our own warehouse. Our normal delivery time is 1-2 days. However, If you need your grass urgently we will do whatever we can to fit into your schedule, just give us a call and we’ll see what we can do to help.

How do I know how much grass I need?
Simply measure the length and width of your area to find out how many square meters you will need, this will enable us to give you an approximate idea of cost over the phone, if unsure then give us a call and we will send one our technicians to you to measure up and give you an accurate quotation.

Is Mazegrass artificial grass suitable for children & pets?
Yes, all the Mazegrass products have been designed with children & pets in mind. Mazegrass is made to look and feel just like natural grass, it is soft to walk on and very hard wearing which is why Mazegrass products are used in hundreds of schools, dog kennels and catteries throughout the UAE.

Can Mazegrass be laid directly onto hard surfaces or decking?
Yes. It can be laid onto a hard surface such as tiles, decking, concrete or flat roofs, as long as they are clear from any residue, broken concrete, weeds and moss, and the surface already has good drainage. You can use Mazegrass adhesive to apply directly onto the backing of the latex and apply to the surface.

What are the advantages of Artificial Grass?

  • Mazegrass will look lush and green all year round.

  • Low maintenance

  • No watering

  • Durable and aesthetically pleasing

  • Ideal for areas of heavy usage – artificial grass can last for years in areas of high usage such as kids' play areas.

  • Cleaner and more hygienic – all it needs is a quick hose down and a brush every few weeks.

  • Artificial grass is very practical around swimming pools, rooftop gardens, exhibition displays, television sets, etc.

Which artificial grass should I choose?
This is purely down to preference. Our complete range of grass is all made the same and comes with the same 10-year warranty. Our technicians will bring samples to your home and help you choose the one that’s right for your home.

How do I look after my artificial grass?
Mazegrass requires very little maintenance, a quick brush or hose every month or so will keep it clean and will remove debris and keep the pile standing upright. If your pets are using the artificial grass you can simply remove the mess and clean with a hose/ jet wash or with soap and water.

Can I install artificial grass directly onto sand?
Technically yes if compacted, however, we would strongly recommend following our simple step-by-step Mazegrass artificial grass installation guide. Following our installation process will ensure that your product can be installed once and remain trouble-free for many years to come.

Will my artificial lawn fade with sunlight?
No, it will not. Mazegrass issues a minimum 10-year UV guarantee on all our products except the budget grass. Mazegrass artificial fibres have been UV stabilised to comply with quality standards. Although artificial grass may be a fairly new product to the UAE market, our artificial grass has been used in the UK, Australia, South Africa and the US for many years. Most of these locations have a very high UV index nearly all year round. Maze artificial grass is perfect for hot UAE conditions.

Do you ship overseas?
We get lots of enquiries from within the Middle East and North Africa regarding exporting our products from Dubai. The simple answer is yes! We work alongside some of the best and most competitively priced shipping companies to ensure you the best rates.

Do you offer trade discounts?
Yes, we do. Depending on the quantity of artificial grass you require and also the frequency of your custom, we have a pricing structure and encourage landscapers, designers, pool installers etc. to offer Mazegrass to their customers. With this in mind, we try to help in every way possible not only offering best prices but also full ongoing support.

What if I have more questions?
You can call us on +971 428 88651 or email us at sales@mazegrass.com for professional advice.